People Management

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This article provides some valuable guidelines for HR professionals on managing employees during the recession.

Outsourcing - growing demand

Cost cutting is likely to lead to organisations outsourcing more of their processes, driving growth in the IT and consulting outsourcing industry in the mid- to long-term. Within the region Australia's skill set makes it well-placed to capitalise on some of these opportunities. The findings are contained in the latest Market Insight from Frost & Sullivan, Contact Centre Outsourcing Trends In the Asia Pacific Market, 2008-2011.